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Terms and conditions

Last updated 25 May 2026

Welcome to Revively. Please read these Terms and Conditions (“Terms”) carefully before activating your workspace. By creating an account, accessing the platform, or utilizing our services, you (“the Customer”, “Studio Owner”, or “User”) agree to be bound by these Terms executed by Acorn Apps Pty Ltd (ABN 19 695 896 032) trading as Revively (“we”, “us”, or “our”).

1. Nature of Service & Eligibility

Revively provides a cloud-based, multi-tenant business management and automated scheduling platform tailored for fitness studios, wellness centers, spas, and salons.

  • B2B Context: This service is offered strictly for commercial, business-to-business (B2B) use. You represent that you are registering on behalf of a validly operating business entity or sole trader.
  • Authority: If you are accepting these Terms on behalf of a company or studio entity, you warrant that you have the legal authority to bind that entity to these provisions.

2. Multi-Business Accounts & Workspace Security

Revively allows a single authenticated user identity to control, switch between, and manage multiple independent business workspaces.

  • Identity & Access: You are entirely responsible for maintaining the strict confidentiality of your master login credentials. Any activity occurring within a workspace assigned to your identity is deemed your financial and legal responsibility.
  • Workspace Isolation: Data, configurations, and customer details are dynamically scoped to individual workspace routing identifiers. You agree not to exploit, attempt to breach, or reverse-engineer the multi-tenant isolation barriers of the platform API layer.
  • Staff Permissions: You are responsible for configuring and auditing the explicit permissions and access tiers granted to staff members invited to your workspaces.

3. Subscription Tiers, Trials, and Add-ons

3.1 The 14-Day Free Trial

  • The Window: New workspaces are provisioned with a 14-day free trial on our Growth Tier to allow configuration and system evaluation.
  • Expiration & Paused Holding State: If valid payment details are not attached by the conclusion of Day 14, your workspace grid will shift into a read-only paused state.
  • Data Retention Grace Period: We will securely preserve your configurations, team rosters, and imported menus for 30 days following trial expiration. If no subscription is activated within this window, the workspace data may be permanently purged from our active database infrastructure.

3.2 Pricing and Billing Mechanics

  • Subscription Fees: Billing is processed on a recurring subscription basis (Monthly or Yearly) via our secure gateway provider, Stripe. Fees are billed in advance and are non-refundable unless required explicitly under Australian Consumer Law.
  • Capacity Caps: Your subscription tier defines hard constraints regarding available Staff Seats and Resource Allocations (e.g., specific rooms, pods, or baths).
  • The Add-on Marketplace: You may dynamically scale your workspace constraints by opting into individual dynamic monthly add-ons (e.g., extra staff seats, extra resource columns, or a dedicated two-way SMS number). Add-on adjustments will be processed instantly and billed as a prorated amount for the remainder of your current billing cycle.

4. Messaging & Communication Compliance (Fair Send Policy)

Revively routes high-priority operational transactional notifications (Email and SMS) via an integrated background queue on behalf of your business.

Strict Compliance Requirement

You must strictly abide by the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), and all applicable international telecommunication rules (including TCPA and carrier frameworks).

  • Consent: You warrant that every customer recipient loaded into your Revively instance has provided verifiable express consent to receive transactional and marketing notifications from your business.
  • Opt-Out Mechanics: All marketing or non-essential communication sent through our infrastructure must contain clear, functional opt-out mechanisms.
  • Queue Suspension: Revively reserves the right to immediately suspend your outbound notification pipeline if your account triggers high bounce rates, spam complaints, or carrier-level blocking indicators.

5. Data Privacy, Ownership, and AI Scraping

  • Your Data: You retain absolute legal ownership over all proprietary client information, booking records, custom form answers, and financial inputs uploaded to your workspace database rows.
  • Our Data License: You grant Revively a limited, secure, global license to host, parse, and transmit this data strictly to provide the core booking services, API calls, and integration syncs you request.
  • Onboarding Tool Configuration: Our onboarding engine utilizes automated tooling and structured extraction logic to parse your public profile metrics and pre-populate your service catalog grid. You acknowledge that you remain responsible for manually auditing and verifying the accuracy of these imported rates, descriptions, and durations before accepting real public client transactions.
  • Third-Party Integrations (Xero): If you choose to enable our automated real-time accounting sync module, you authorize Revively to safely pass invoice metrics, client parameters, and transaction totals directly to your third-party account parameters. We hold no liability for reconciliation variances occurring within external ecosystems.

See also our Privacy policy.

6. Limitation of Liability & Disclaimers

  • Platform Continuity: While we strive for absolute system reliability, Revively is provided on an “as-is” and “as-available” blueprint execution path. We do not warrant that the calendar matrix, notification engines, or client portals will operate completely uninterrupted or error-free at all times.
  • Financial Cap: To the maximum extent permitted by law (including the Australian Consumer Law for business parameters), the total combined liability of Acorn Apps Pty Ltd for any claim arising out of these Terms is strictly capped at the total financial amount paid by you to us during the three (3) months directly preceding the event giving rise to liability.

7. Governing Law & Jurisdiction

These Terms are governed by, parsed, and enforced in accordance with the laws of New South Wales, Australia. Any legal disputes, mediation steps, or formal actions arising out of your workspace operations must be submitted exclusively to the courts operating within that jurisdiction.

8. Contact & Support Escalation

For questions regarding these Terms, billing reconciliation adjustments, or systemic data access queries, please interact directly with our administration team at: